Frequently Asked Questions

A personal or team who provide professional assistance with administrative and technical tasks while working remotely.

We'll communicate with you via phone, email, WhatsApp (which ever method suits you best). As well as regular calls via Teams or Zoom. 

Work will be sent via email, Google Drive or Dropbox.

• Exploration Call: we'll have a 30 minute exploration call (free of charge)
• Decision Time: once you've decided what we can assist you on and the package that best suits you we'll email you the invoice 
• Planning: while the invoice is being paid we'll arrange the best days / times to carry out the work you need (work will commence upon receipt of payment of the invoice)
• Let's get stuff done: you'll share access / documents you need assistance with and we'll carry out the work as agreed (remember we are data protected)
• Reporting: we'll regularly update on progress as well as a weekly, monthly and quarterly tracker reports 
• Feedback: sharing is caring and we'd love to hear how our service is helping you, in return we'll prompt your business on our social channels

Yes, we are registered with the Society of Virtual Assistants. You can check them out HERE.

Yes, we are registered with the ICO (application #C1314591)

Payment is required before work shall commence

We use a software called 'Toggl' to track our tasks which we will report on weekly, monthly and quarterly. 

Annual leave is planned in advance and we will work with you to ensure your package is extended to cover this time. 

Sickness is unforeseen but we an put you in touch with another VA or extend your package which ever is suitable for the time.